Keeping Hawai’i Healthy – Hawaii Business Magazine
Chris Hause, Director of Sales and Marketing and Vice President of Marketing, Sales and Business Development
Q: What is Kaiser Permanente doing to make it easier and more convenient to get care?
Today’s consumers expect their healthcare experience to be convenient, personalized and available when and where they need it. Kaiser Permanente has been a leader in telehealth for over 20 years. We’re here 24/7 for our members, providing access to 24/7 virtual emergency care and medical advice by phone or video. We also offer extended emergency care hours at in-person locations on Oahu and Maui, where members can seek treatment for sudden illnesses and minor injuries during their time.
What really sets Kaiser Permanente apart today is that our members receive coordinated care from a team that knows their medical history. Our members seamlessly transition from in-person to virtual care because everything is connected within our integrated health system.
For example, a member with a medical issue may benefit from a video visit with their own primary care physician or after hours from one of our on-demand urgent care physicians. These emergency care physicians have full access to the member’s medical records and can schedule follow-up treatment with the member’s primary care physician or other Kaiser Permanente specialists.
What else can members expect from Kaiser Permanente to improve their care experience?
This year, we are rolling out new tools for members that will improve the overall care experience. Members will benefit from additional electronic visit options and a simplified phone and digital experience with more options for booking primary care, behavioral health and specialty care visits.
Members can already use the Kaiser Permanente app to manage their healthcare anywhere, anytime. Our app makes it easy to schedule appointments, make an online visit, review lab results, pay bills, email doctors, fill or renew prescriptions, and more. It’s all part of our commitment to delivering care effectively and empowering our members to take an active role in their health.
711 Blvd. Kapiolani
Honolulu, Hawaii 96813
Dr. Diane SL Paloma, President and CEO
Hawaii Dental Service
Q: What is Hawaii Dental Service (HDS) doing to improve the wellness and overall health of its members this year?
HDS has always kept the overall health of its members in mind, especially in recent years. As an essential business, HDS has expanded its goal of increasing access to dental care by ensuring its members are always safe to visit a dentist for routine preventative care twice a year, further integrating wellness features (through our HDS SMILEWell program) in their memberships, and improving access to dental care for those who are uninsured or underinsured. HDS has been able to expand its services to more Medicaid recipients and partner with local organizations and nonprofits on oral health initiatives for keiki and kupuna.
This year also marks the 60th anniversary of HDS, allowing us to reflect on our local roots, why our organization was created and how far we have come as we serve more than one million people today. inhabitants of the island. HDS was started by 15 pioneering dentists who wanted to fill a need in the community by creating one of Hawaii’s first prepaid dental coverage plans for keiki, giving them access to quality dental care. This year, HDS and the HDS Foundation are working behind the scenes to create sustainable programs that will fill gaps in dental care, as well as expand oral health education beyond the dental office and home. It is through these efforts that we continue to strive for more positive health outcomes.
How can local businesses motivate their employees to see their dentist twice a year?
Companies ask us this question all the time. We always say it starts at the top. A company’s leadership team says a lot about the people who support it. When you have leaders who prioritize their health as well as the bottom line, you will start to see the effects trickle down. It’s also helpful to incorporate preventive care and oral health wellness features into your group dental plans. Our HDS SMILEWell program works with employers through a guided process to set oral health goals and develop incentive educational initiatives that motivate your employees to take care of their smile and use their benefits. By staying healthy, employees can limit costly emergency dental visits that take away time and productivity. Preventative care is essential, especially in a time when the overall health of employees is still the top concern for Hawaiian businesses. Good oral hygiene, regular visits to the dentist and maintaining a healthy diet are essential steps all employees can take to live well, smile more.
Hawaii Dental Service
900 Fort Street Mall, Suite 1900
Honolulu, Hawaii 96813-3705
(808) 529-9248 | HawaiiDentalService.com
Whitney Limm, MD, Executive Vice President of Clinical Integration and Chief Medical Officer
Queen’s Health Systems
Q: How does Queen’s Health Systems help keep our communities healthy?
Our more than 8,000 dedicated caregivers are deeply rooted in our mission to fulfill the intent of our founders, Queen Emma and King Kamehameha IV, to provide quality healthcare services in perpetuity to improve the well-being of Native Hawaiians and all Hawaiians. ‘I. We are building our regional network of care to meet the needs of our communities with the goal of becoming lifelong partners in health with the people we serve.
What are the health issues facing patients today?
Hawaii’s most pressing health issues include a growing geriatric population, substandard health outcomes among Native Hawaiian/Pacific Islander populations, poverty in the face of the COVID-19 pandemic, and inefficiencies affecting access and the delivery of care. True to our mission, The Queen’s Health Systems proudly cares for all Hawai’i residents, regardless of circumstance, and continues to innovate to ensure patients have access to high-quality, affordable care.
Give us an example of one of Queen’s innovative strategies.
The Queen’s Clinically Integrated Physician Network (QCIPN), which represents more than 1,200 providers across the state, addresses health care issues in four areas: access, quality, efficiency and equity. It improves access to quality patient-centered care with a strong focus on primary care, addresses the social determinants of health, reduces care fragmentation through effective care coordination and navigation, prevents unwanted and unnecessary care for its population, promotes equity through culturally appropriate care, and eases the administrative burden on its providers. Some of its efforts include: providing home-based primary care to frail and elderly patients; improve access to virtual care by ensuring providers and patients have the tools and training to engage in telehealth; connect high-risk patients who frequently visit the emergency room with community health navigators who meet their social and health needs; and reduce unnecessary readmissions by ensuring people discharged from hospital can return home safely and smoothly. QCIPN helps patients receive the right care in the right place at the right time.
The Queen’s Health Systems
1301 Punchbowl Street
Honolulu, Hawaii 96813
Eric Sakamoto, Nurse
Q: How does Accredo help keep Hawai’i healthy?
Accredo helps keep Hawai’i healthy by providing specialty pharmacy and nursing services to patients with chronic and complex illnesses that require specialty medication. I am an infusion nurse for Accredo, so for the past three years I have been providing care alongside a team of highly trained pharmacists, nurses and pharmacy technicians. We are able to provide patients with their specialty medications in the privacy and comfort of their own home or in our on-site infusion room.
How do patients benefit from home infusion or your onsite infusion room?
In a typical outpatient setting, patients may receive hours of treatment in hospital rooms crowded with other patients. Benefits of home or on-site infusion can include reduced cost of care and better health outcomes. With Accredo’s Home Infusion and Onsite Infusion Suite, I am able to safely and effectively treat our patients in a private setting, which is a much more comfortable treatment experience. Patients are always extremely grateful when they receive infusions at home or infusions in our on-site suite.
What do you like about working for Accredo?
Joining the services of Accredo Nursing has been one of the best experiences of my professional career. The Accredo team provides all of our patients with personalized care to help them manage their conditions. One of my fondest memories is being invited to dinner with a patient. As I gave my patient an infusion of medicine, his family waited with him and said to me, “You are not just a nurse, you are a member of our family now. You take care of the family and we will take care of you as a family. With Accredo, you are not just our patients or our colleagues, you are ‘ohana’.